Reservation Process
How can I track my reservation?
Reservations can be tracked in myAudi and through email communications.
Can I update my reservation after submitting it?
You will be able to update your reserved configuration in myAudi until it locks. Your configuration will lock as it nears production.
Can I cancel my reservation?
You can cancel your reservation any time, online at audiusa.com/myaudi or contacting the Audi contacting the Audi Customer Experience Center at 844.573.8766, until your vehicle is picked up at the designated dealer. Upon cancelling, allow ten business days for the $1,000 reservation fee to be credited back to the credit card on file. You may be contacted by Audi if your refund details need to be confirmed.
How will the $1,000 reservation be refunded?
Audi of America has contracted with a third party banking institution to process all reservation fee transactions. As the vehicle approaches delivery, Audi of America will initiate a credit of the entire $1,000 reservation fee back to the original credit card on file so that these funds can be used for the purchase or lease of your e-tron®. You may be contacted by Audi if your refund details need to be confirmed.
Will I be able to lease my vehicle instead of purchasing it?Yes, please contract your dealer about finance and lease options.
e-tron Charging and Range
What can I do to help prepare my home for electric vehicle charging?Each Audi e-tron® will come standard with a charging capsule capable of up to 9.6 kW charging. You can power the charging capsule by plugging into a standard 120 volt household outlet or, if home wiring permits, a 240 volt outlet that allows for Level 2 charging.
What is the anticipated charging time for the e-tron®?
The e-tron® can be fully recharged at home under 10 hours with a Level 2 charger depending on the existing charge level of the vehicle. Furthermore, the e-tron® is designed to support 150 kW high-speed commercial chargers that can offer up to 80% recharge in about 30 minutes.
Will the e-tron® come with a charger?
Yes, the e-tron® will come standard with a dual-voltage home charger. This charger will include plugs that can utilize both a standard Level 1 120V household outlet (1.2 kW) as well as a 240V NEMA 14-50 outlet (9.6 kW). Additional charging plug types will be available through Audi Aftersales.
What happens to the battery in the event of a collision?
The battery was built within a protective honeycomb structure. The cooling system is bonded below the battery structure and helps prevent shorts and thermal events by helping to keep the coolant fluids separate from the batteries in the event of a collision.
Where will the e-tron® be manufactured?
The Audi e-tron® will be manufactured in the significantly updated Audi Brussels facility. The facility has been designed to use renewable energy and bio gas to offset natural gas and fuel used during heating and production. The goal is not only to manufacture a vehicle with no tailpipe emissions, but also manufacture it in a facility that is designed to be more sustainable.
How far can I go on one charge?
The e-tron® is being designed to offer long-range capability, making long distance trips possible on a single charge. The official range of the vehicle will be determined by the U.S. Environmental Protection Agency (EPA) and will be released at a later date closer to market availability. Actual mileage and range will vary and depend on several factors including driving and charging habits, weather, and temperature, battery age and vehicle condition. The CARB (California Air Resources Board) indicated that the Audi e-tron quattro will travel 277.55 miles on a single charge. See full details here.
e-tron miscellaneous FAQ
What is the e-tron® Edition One and how can I reserve one?
The e-tron® Edition One is an exclusive e-tron® that comes with unique, pre-configured features, including the Daytona Gray exterior metallic paint, black interior with Volcano Gray Ash wood inlays, 21" 5-spoke Edition One wheels, and Dynamic Orange brake calipers. Only 999 e-tron® Edition One vehicles will be produced.
You can reserve an e-tron® Edition One when placing your reservation. Should you wish to switch from an Edition One e-tron to a custom configuration at a later date, you can do so before your configuration lock date, but you will not be able to return to an Edition One without making a new reservation.
Will I be able to test drive the e-tron® before my reservation is delivered?
Around market introduction, demo vehicles will be available for test drives at select dealerships.
What tax incentives will be available for the e-tron®?
By purchasing an e-tron®, you may be eligible for a federal tax credit of up to $7,500. Additional state incentives may also be available.
Will there be any new e-tron® features in the myAudi app?
The myAudi app, you will be able to manage your e-tron®'s connected features. Tools will be available to help you charge your e-tron® from afar, plan convenient routes based on the estimated current range of your vehicle, monitor battery life, and more.